No one is fired for silence.’ The instinct to play it safe is powerful.
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But the two most frequently mentioned reasons for keeping silent were one, fear of being viewed or labeled negatively, and two, fear of damaging work relationships. These fears, which are definitionally the opposite of psychological safety, have no place in the fearless organization.
Silence is instinctive and safe; it offers self-protection benefits, and these are both immediate and certain.
One of the most important things to keep in mind, wherever you work, is that the failure of an employee to speak up in a crucial moment cannot be seen. This is true whether that employee is on the front lines of customer service or sitting next to you in the executive board room. And because not offering an idea is an invisible act, it's hard to engage in real-time course correction. This means that psychologically safe workplaces have a powerful advantage in competitive industries.
A culture of silence is thus not only one that inhibits speaking up but one in which people fail to listen thoughtfully to those who do speak up – especially when they are bringing unpleasant news.
Radical transparency and extreme candor go hand in hand at Bridgewater. There's even a prohibition on talking about people who are not present and thus cannot learn from what's being said. Managers are not supposed to talk about their supervisees if the person is not in the room.