The act of following is a barter—we entrust some part of our future to a leader only when we get something in return.

That “something in return” is confidence.

And what gives us confidence in the future is seeing, in a leader, some great and pronounced level of ability in something we care about.

We follow people who are really good at something that matters to us. We follow the spikes.

A remarkable thing I’ve learned from my research is that in the growth mindset, you don’t always need confidence.

What I mean is that even when you think you’re not good at something, you can still plunge into it wholeheartedly and stick to it. Actually, sometimes you plunge into something because you’re not good at it. This is a wonderful feature of the growth mindset. You don’t have to think you’re already great at something to want to do it and to enjoy doing it.

There will always be plenty to be afraid of, especially when you are doing something new. Trusting others doesn’t mean that they won’t make mistakes. It means that if they do (or if you do), you trust they will act to help solve it. Fear can be created quickly; trust can’t. Leaders must demonstrate their trustworthiness, over time, through their actions - and the best way to do that is by responding well to failure. The Braintrust and various groups within Pixar have gone through difficult times together, solved problems together, and that is how they’ve built up trust in each other. Be patient. Be authentic. And be consistent. The trust will come.

The study revealed that mistakes themselves are neither good nor bad. Their impact hinges on the broader context. When incompetent people made mistakes, it just reinforced other’s already negative impressions. It was more of the same.

When competent people made mistakes, though, it had the opposite effect. Successful people are hard to identify with. They seem so perfect that it’s hard to connect. And that’s why mistakes can help. Because when otherwise competent people make a mistake once in a while, it humanizes them. It makes them more real, which makes them more likable.

I’d go so far as to say that insisting on high standards without psychological safety is a recipe for failure—and not the good kind. People are more likely to mess up (even for things they know how to do well) when they’re stressed. Similarly, when you have a question about how to do something but don’t feel able to ask someone, you’re at risk of running headlong into a basic failure. Also, when people encounter intelligent failures, they need to feel safe enough to tell other people about them. These useful failures are no longer “intelligent” when they happen a second time.