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Two questions in the survey showed the strongest relationship to a worker’s feeling of trust in his team leader:

  • Do I know clearly what is expected of me at work?
  • Do I have the chance to use my strengths every day?

This data suggests that these two conditions—knowing what is expected, and being able to play to one’s strengths—are the foundations of trust. When a team leader, despite the ambiguities and the fluid and fast pace of the world of work, can help team members feel clarity about expectations and a sense that their best is recognized and utilized frequently, then trust is built, and a Fully Engaged team becomes more likely.