In this job, respect is always more important than being liked.
You canât please everyone. Trying can be ruinous.
CEOs have to make incredibly unpopular decisionsâlay people off, kill projects, rearrange teams. Often youâll have to take decisive action, hurt people to save the company, to cut out a cancer. You canât skip surgery because you donât want to upset Team Tumor.
Delaying hard decisions, hoping problems will resolve themselves, or keeping pleasant but incompetent people on the team might make you feel better. It may give you the illusion of niceness. But it chips away at the company, bit by bit, and erodes the teamâs respect for you.