This workplace alchemyâturning dead-end jobs into get-ahead jobsâbecomes possible when an employer:
- Teaches frontline staff to think like businesspeople
- Cross-trains associates and organizes them into small, multifunctional teams
- Gives these teams accountability for a local P&L Pairs new employees with experienced mentors
- Encourages employees to identify and tackle improvement opportunities
- Grants associates the time and resources to run local experiments
- Gives employees a financial upside that encourages them to do more than their job strictly requires
- Treats every individual and role as indispensable to collective success