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This workplace alchemy—turning dead-end jobs into get-ahead jobs—becomes possible when an employer:

  • Teaches frontline staff to think like businesspeople
  • Cross-trains associates and organizes them into small, multifunctional teams
  • Gives these teams accountability for a local P&L Pairs new employees with experienced mentors
  • Encourages employees to identify and tackle improvement opportunities
  • Grants associates the time and resources to run local experiments
  • Gives employees a financial upside that encourages them to do more than their job strictly requires
  • Treats every individual and role as indispensable to collective success