For now, letâs be clear on one thing: bureaucracy must die. We can no longer afford its pernicious side effects. As humankindâs most deeply entrenched social technology, it will be hard to uproot, but thatâs OK. You were put on this earth to do something significant, heroic even, and what could be more heroic than creating, at long last, organizations that are fully human?
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We must be no less radical in rethinking the foundations of human organizations. Like our forebears, we must do our part to emancipate the human spirit. It is here we find a cause worth servingâto build organizations that give every human being the opportunity to thrive.
Our organizations are less than fully human because they were designed to be so. Writing in the early twentieth century, Max Weber, the pioneering German sociologist wrote: â[B]ureaucracy develops more perfectly the more it is âdehumanized,â the more it succeeds in eliminating all purely personal, irrational and emotional elements which escape calculation.â Then as now, the goal of bureaucracy was to turn human beings into semi-programmable robots.
So, letâs face facts.
BUREAUCRACY IS FAMILIAR. You wonât have the courage to take on bureaucracy unless you believe there are alternatives. We must search out organizations that have successfully defied management orthodoxy.
BUREAUCRACY IS COMPLEX AND SYSTEMIC. Fragmented, half-hearted attempts wonât cut it. We need to replace the entire edifice of bureaucracyâone stone at a time.
BUREAUCRACY IS WELL DEFENDED. There will be resistance, so management rebels need to join forces. You have to build a grassroots movement that can overwhelm or route around the defenders of the status quo.
BUREAUCRACY SERVES A PURPOSE, HOWEVER POORLY. The goal is to carefully dismantle bureaucracy, not simply blow it up. You need a change strategy that is both audacious and prudent.
BUREAUCRACY IS SELF-REPLICATING. There will be no easy victories. Bureaucrats will fight back. To persevere, youâll need a sense of purpose thatâs as unshakable as the path is arduous.
If your worldview places a premium on human freedom and growth, youâll regard the inhumanity of bureaucracy as intolerable and feel compelled to act. If, on the other hand, you regard human beings as factors of production, youâll make excuses for bureaucracy and be content with minor reforms.
Bureaucracy, as weâve noted, is a game. It pits contestants against one another in a battle for positional power and the rewards that come with it. We have no problem with competitionâunless winning comes at the cost of oneâs humanity. Bureaucracy will start to crumble when talented and principled people walk off the playing field; when big-hearted heretics decide to forgo bureaucratic wins for the sake of their own integrity, and for the sake of those whoâve been diminished by bureaucracy. As Harvard professor Marshall Ganz notes, the goal of people who change the world is ânot winning the game, but changing the rules.