Yet a 2017 Gallup poll found that only 3 in 10 employees strongly agree with the statement that their opinions count at work. Gallup calculated that by “moving that ratio to six in 10 employees, organizations could realize a 27 percent reduction in turnover, a 40 percent reduction in safety incidents and a 12 percent increase in productivity.” That's why it's not enough for organizations to simply hire talent. If leaders want to unleash individual and collective talent, they must foster a psychologically safe climate where employees feel free to contribute ideas, share information, and report mistakes.

Second, we know that if you do happen to work on a team you are twice as likely to score high on the eight engagement items, and that this trend linking engagement to teams extends to multiple teams—in fact, the most engaged group of workers across the working world are those who work on five distinct teams.

Third, just like Lisa, those team members who said they trusted their team leader were twelve times more likely to be fully engaged at work.

Of those who strongly agreed that they trusted their team leader 45 percent were Fully Engaged. Of those who didn’t strongly agree only 6 percent were Fully Engaged. A worker is twelve times more likely to be Fully Engaged if she trusts her team leader.

A 2018 Gallup study found that barely a third of US employees were fully engaged in their work—where engagement is defined as being “involved in, enthusiastic about and committed to work.” The majority of employees, 53 percent, were “not engaged,” while 13 percent—the maliciously compliant—were “actively disengaged.” Globally, the situation is even worse, with 15 percent engaged, 67 percent disengaged, and 18 percent actively disengaged.

In the most recent iteration of Gallup’s annual State of the Global Workplace report, it is revealed that only very few people find their work meaningful or interesting. They note soberly that “the global aggregate from Gallup data collected in 2014, 2015 and 2016 across 155 countries indicates that just 15% of employees worldwide are engaged in their job. Two-thirds are not engaged, and 18% are actively disengaged.