Chapter 3 Takeaways:

• Leaders who welcome only good news create fear that blocks them from hearing the truth.

• Many managers confuse setting high standards with good management.

• A lack of psychological safety can create an illusion of success that eventually turns into serious business failures.

• Early information about shortcomings can nearly always mitigate the size and impact of future, large-scale failure.

This book explores a central question: What if these two observations—that most leaders are bad and that most leaders are male—are causally linked? In other words, would the prevalence of bad leadership decrease if fewer men, and more women, were in charge?

...you have probably experienced a particular form of bad management displayed by bosses who seem unaware of their limitations and are clearly and unjustifiably pleased with themselves. They are overconfident, abrasive, and very much in awe of themselves, particularly in light of their actual talents.

The effects of humble leadership tend to cascade down to the rest of the organization, turning leaders into genuine role models. These effects have been demonstrated in recent studies by Brad Owens from the Marriott School of Business at Brigham Young University and David Hekman from the Leeds School of Business at the University of Colorado. When leaders behave humbly, employees emulate this behavior and display more modesty, admit mistakes, share credit with others, and are more receptive to others’ ideas and feedback. Using data from 607 individuals grouped into 161 teams (both in research labs and in real work environments), the authors demonstrated a social-contagion effect for humble leadership, which enhanced selfless and collaborative behaviors in their followers and, in turn, in team performance.

Think about this: we have inspirational stories—both real and imaginary—of people who went from extreme poverty to mega wealth, from alarming sickness to obsessive health freaks, and from ignorance to wisdom. However, we don’t even bother making up stories of bosses who went from terrible to amazing. If we did, they would probably be classified as science fiction. In contrast, and as earlier chapters have demonstrated, there is no shortage of real-life examples for leaders who were great until they deteriorated. The pathway from good to bad seems much easier than the one going from bad to good.