I finally realized that I had to give up wanting to be both a design manager and a designer, because in attempting to do both, I was doing neither well. Donât learn this the hard wayâat the point in which your team becomes four or five people, you should have a plan for how to scale back your individual contributor responsibilities so that you can be the best manager for your people.
Related Quotes
Running a team is hard because it ultimately boils down to people, and all of us are multifaceted and complex beings. Just like how there is no one way to go about being a person, there is no one way to go about managing a group of people.
And yet, working together in teams is how the world moves forward. We can create things far grander and more ambitious than anything we could have done alone. This is how battles are won, how innovation moves forward, how organizations succeed. This is how any remarkable achievement happens.
I believe this as deeply as I believe anything: Great managers are made, not born. It doesnât matter who you are. If you care enough to be reading this, then you care enough to be a great manager.
As a manager, you are judged on your teamâs outcomes, so your job is to do whatever most helps them succeed. If your team is lacking key skills, then you need to spend your time training or hiring. If someone is creating problems for others, then you need to get him to stop. If people donât know what they should be doing, then you need to construct a plan. A lot of this work is unglamorous. But because itâs important, it must be done, and if nobody else does it, then it falls to you.
This is why adaptability is a key trait of great managers. As your team changesâwhether itâs goals shifting, people joining or leaving, or processes evolvingâwhat you do every day will also change.
Similarly, in many tech companies today, roles like engineering or design offer parallel career paths once you reach a certain level of seniorityâyou can either grow as a manager or as an âindividual contributor.â Both tracks afford equal opportunities for impact, growth, and compensation up to the C-level, which means that becoming a manager is not a promotion but rather a transition. In fact, in Silicon Valley, the â10x engineerââsomeone whose output is the equivalent of ten typical engineersâis so sought after that he or she commands the same pay as directors and VPs managing dozens or hundreds of people.
Even if they have the exact skills that Iâm looking for, itâs better not to try to fit a round peg into a square hole. Each of us ought to be working in an environment that we love with the people who share our passions. And if along the way we realize that weâre meant to do something else, letâs celebrate that instead of seeing it as a failure.
There are two major errors with that line of thinking. The first is overestimating what you, the manager, are capable of. Yes, it may be within your power to solve a wide variety of issues, but as a single individual, you canât solve that many of them. The best work comes from those who have the time to live and breathe a problem fully, who can dedicate themselves to finding the best solution.
The second error is assuming that nobody wants to take on hard problems. In fact, the most talented employees arenât looking for special treatment or âeasyâ projects. They want to be challenged. There is no greater sign of trust than handing your report an intricately tangled knot that you believe she can pull apart, even if youâre not sure how.