The stories we tell ourselves from a few scant pieces of evidence are often flat-out wrong, especially when weâre in the Pit. Nine times out of ten, the other person is not out to get you. Your coworkers donât think youâre an idiot. And, yes, you deserve this job.
When a negative story takes hold of you, step back and question whether your interpretation is correct. Are there alternative views youâre not considering? What can you do to seek out the truth?
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When people choose not to work somewhere, the somewhere isnât a company, itâs a team. If we put you in a good team at a bad company, youâll tend to hang around, but if we put you in a bad team at a good company, you wonât be there for long. The team is the sun, the moon, and the stars of your experience at work. As Edmund Burke, the Anglo-Irish writer and philosopher put it as far back as 1790, âTo love the little platoon we belong to in society is the first principle (the germ, as it were) of public affections.â
When we push on the data, and examine closely its patterns and variations, we arrive at this conclusion: while people might care which company they join, they donât care which company they work for. The truth is that, once there, people care which team theyâre on.
Culture locates us in the world. It consists of stories we share with one another to breathe life into the empty vessel of âcompany.â Butâand hereâs the kickerâso powerful is our need for story, our need for communal sense making of the world, that we imagine that our company and its culture can explain our experience of work. And yet it canât. So strong is our identification with our tribe that itâs hard for us to imagine that other people inside our company are having a completely different experience of âtribeâ from ours. Yet they areâand these local team experiences have far more bearing on whether we stay in the tribe or leave it than do our tribal stories.
Thatâs when your team needs to have a counternarrative. The bullshit-asymmetry theory, Brandoliniâs law, will be at play here: âThe amount of energy needed to refute bullshit is an order of magnitude higher than to produce it.â
So you need to craft a great story and walk into meetings ready to support each other. Agree ahead of timeâmake sure everyone knows the script. Gather data to back you up so itâs not just your word against theirs. Then when the asshole pipes up, your crew will have the ammunition and manpower to call them out.
What I learned is that it didnât matter how I saw myself. When people donât know you well and see that youâre in a position of authority, theyâre less likely to tell you the ugly truth or challenge you when they think youâre wrong, even if youâd like them to. They might think itâs your prerogative to call the shots. They might not want to disappoint you or have you think badly of them. Or they might be trying to make your life easier by not burdening you with new problems or imposing on your time.
Spinning the truth is one of the most common ways leaders erode trust. I canât say this clearly enough: donât do this. Your people are not stupid. When you try to spin them, they see it, and it makes you look like a fraud. Speak plainly, without trying to make bad situations seem good, and your employees will learn you tell the truth.