Second, we know that if you do happen to work on a team you are twice as likely to score high on the eight engagement items, and that this trend linking engagement to teams extends to multiple teams—in fact, the most engaged group of workers across the working world are those who work on five distinct teams.

Third, just like Lisa, those team members who said they trusted their team leader were twelve times more likely to be fully engaged at work.

We’re going to take a longer look at love; not to drag you away from the hard realities of the world of work, or to dismiss the demands and discoveries of reliable data, but instead to dive deeper into both. In doing so, we’d like to share the truth that—more than striving for balance between work and life—love-in-work matters most.

Love-in-work is less of a mouthful than eudaimonia, for sure, but it might also sound soft, idealistic, and far removed from the real-world pragmatism of the freethinking leader. If it does, then bear with us. Because love—specifically, the skill of finding love in what you do, rather than simply “doing what you love”—leads us directly to a place that is the epitome of pragmatism.

Of those who strongly agreed that they trusted their team leader 45 percent were Fully Engaged. Of those who didn’t strongly agree only 6 percent were Fully Engaged. A worker is twelve times more likely to be Fully Engaged if she trusts her team leader.

This suggests that team members who check in with their leader frequently have an enhanced sense of being able to use their strengths every day, of being recognized for excellent work, and of having opportunities to grow. Although this study did not distinguish between correlation and causation (we could not tell whether the increased frequency of conversation led to increased engagement or vice versa), subsequent research, a portion of which is described in the final section of this appendix, indicated that it was in fact the increased attention, via frequent conversation, that led to the increased levels of engagement.

We asked people if they trusted their teammates, their team leader, and their senior leaders. Those who strongly agreed that they trusted two of these three groups were three times more likely to be fully engaged and highly resilient. Those who strongly agreed that they completely trusted all three groups were fifteen times more likely to be fully engaged and forty-two times more likely to be highly resilient.