A check-in is a fifteen-minute conversation that you have with your team leader each week about your upcoming week. This conversation is built on your answers to four short questions, two about last week, two about this week:
What activities did I love last week?
What activities did I loathe last week?
What are my priorities this week?
What help do I need from you, my team leader?
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So, each and every week these leaders have a brief check-in with each team member, during which they ask two simple questions:
What are your priorities this week?
How can I help?
They are not looking for a to-do list from the team member. They simply want to discuss the team memberâs priorities, obstacles, and solutions in real time, while the work itself is ongoing.
Actually, the data reveals that checking in with your team members once a month is literally worse than useless. While team leaders who check in once a week see, on average, a 13 percent increase in team engagement, those who check in only once a month see a 5 percent decrease in engagement.
Each check-in, then, is a chance to offer a tip, or an idea that can help the team member overcome a real-world obstacle, or a suggestion for how to refine a particular skill. Check-ins can be shortâten to fifteen minutes âbut thatâs plenty of time to do a little real-time learning and coaching. And, like all good coaching, this has to be rooted in the specifics of the particular situation the team member is facing, the psychology she is bringing to it, the strengths she possesses, and the strategies she might already have tried. Again, the only way to surface these sorts of microdetails is to make sure that the conversations are frequent.
In trying to persuade your team leader to establish a check-in routine with you, hereâs some data thatâll help:
- Those team leaders who check in every week drive their team membersâ engagement scores up 77 percent, and their team membersâ voluntary turnover in the next six months down 67 percent.
- It doesnât matter whether the check-in happens in person, by phone, by email, or in an app. What matters is simply that it happens.
- Leaders who wind up actually having this interaction with the team member about the four questions/answers drive statistically higher levels of performance and engagement in their team members. Here, too, it doesnât matter if the interaction is voice to voice or text to text.
- Ratings of quality donât seem to matter: even if you and your team leader donât have a genius coaching moment during one check-in, donât worry about it. Youâre going to check in again next week, and maybe something will strike both of you then. What matters with a check-in is that it happens frequently, not necessarily that it happens brilliantly. When it comes to leading, frequency trumps quality.
If you are yourself a team leader, it will serve you well to establish the check-in as one of your core rituals, what General Electric calls your standard leader behaviors.