Hedging makes people seem less confident, less powerful, and less effective, but there’s another linguistic choice that hurts even more, and that is hesitations.
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We hedge all the time. We note that we think something will work, that a solution could be effective, or that an alternate approach might work better. We suggest that something seems like a good course of action or that, in our opinion, something else is worth trying.
But without our realizing it, hedging can undermine our impact, because while we’re sharing our thoughts or recommendations, by hedging, we’re simultaneously undercutting them. We’re suggesting that we’re not sure those thoughts and recommendations are worth pursuing.
That doesn’t mean we should never hedge, but it certainly means that we should use hedges more deliberately.
Sometimes we hedge on purpose. We want to signal uncertainty, that we’re not sure, or that
an outcome is unclear. And if that’s the goal, hedging can be great. But often we hedge without even realizing it. We’re so used to qualifying statements that we toss in a hedge just because. And that’s a mistake.
Indeed, research finds that hesitations are even more detrimental than hedges. They make people seem less powerful and authoritative and less effective at getting across whatever they are trying to communicate.
But in this context, it turned out that the exact opposite occurred. Expressing doubt about a contentious issue actually increased persuasion. Particularly among people who already had strong beliefs, hearing someone else wasn’t sure about their opinion encouraged them to change their mind in that direction.
But what we forget is that while it’s easy for us to parse, others may not feel the same way. While we have spent lots of time thinking about something, or know a lot about it, we often fail to account for the fact that others may not be in the same position.