The Most Important ĒŖuestion in Strategy ā Roger L. Martin
At an impasse, an idea popped into my head. Rather than have them talk about
what they thought was true about the various options, I would ask them to specify what would have to be true for the option on the table to be a fantastic choice. The result was magical. Clashing views turned into collaboration to really understand the logic of the options. Rather than having people attempt to convince others of the merits of options, the options themselves did the convincing (or failed to do so). In this moment, the best role of the consultant became clear to me: donāt attempt to convince clients which choice is best; run a process that enables them to convince themselves.