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There are five key areas or competencies that make up emotional intelligence, and there is a great deal of agreement about (and research confirming) the benefits we get when we cultivate these areas:

• SELF-AWARENESS: knowing our internal states, preferences, resources, and intuitions.

• SELF-MANAGEMENT: turning compulsion into choice; managing our impulses, resources, and intuitions.

• MOTIVATION: knowing what is important to us, aligning with our values, and knowing when we are not in alignment with our values; cultivating resilience.

• EMPATHY: awareness of the feelings of others; cultivating connection and trust.

• SOCIAL SKILLS: cultivating our communication skills, especially listening, engaging skillfully with conflict, and leading with compassion.