The therapist is seeing the situation differently, and that itself may be helpful. When therapist and client are not in the same narrative, there is space for change.
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In their training, therapists learn that common sense is not always useful in counseling others. Human life is full of paradoxes and contradictions.
It may be important not to accept the stories and points of view presented in therapy but to be always on the alert for alternative explanations. Almost always, after a long and passionate tale of woe and desperation, full of explanations and the assignment of blame, I offer an alternative point of view.
If I am dealing with a particularly shaken person, I keep the boundaries strict and firm, but with most clients I make a point to be present as more than the therapist. I talk a little about, my life. If the client asks about how things are going for me, I tell him. I may bring up an experience of mine that seems apropos. I do all this thoughtfully and minimally, just enough to be present as a person. My purpose is to serve the soul of the person I want to help. I hold back my own needs for a different occasion.
From the first moment, I’m aware that therapy is a space separate from ordinary conversation. I listen more acutely than usual. I’m tuned in to levels of communication. I listen for the appearance and sound of the soul rather than the intended communication of my client. I hear overtones and reverberations. It’s not like listening at ordinary times in life. It’s not just focused listening, it’s listening for past voices and spirits and angels, to speak metaphorically.
Therapy is not all focused analysis. Once in a while I reach up to my bookshelf and read a quote or a poem that is relevant to what is being discussed. I may do this because I feel a constriction in our conversation. I feel we need a third voice to join us and allow us to look out further from our restricted space. It also models and teaches how good art and literature can be psychologically useful.