In their training, therapists learn that common sense is not always useful in counseling others. Human life is full of paradoxes and contradictions.

Through his knowledge of mythology Jung was able to see meaning in the apparent gibberish of people being treated in a psychiatric hospital. He (1973) said that a story is more important than a diagnosis: “Clinical diagnoses are important, since they give the doctor a certain orientation, but they do not help the patient. The crucial thing is the story. For it alone shows the human background and the human suffering, and only at that point can the doctor’s therapy begin to operate” (p. 124). Diagnosis can take away the individuality and complexity of a client’s experience. It puts a client into a box. It serves the therapist more than the client. It can be demeaning. It places the therapist above the client. A diagnosis can be full of shadow, even if it might please the client to have a name for what he’s going through. That, too, is an illusion. Now we know how to treat the syndrome, and we don’t have to face it as a unique invitation to become an individual. The diagnosis puts you in a pen with other people who have given up their individuality, as well. Your story is individual. Remember Hillman’s warning to keep your images, your stories, exactly as they present themselves. Don’t adjust them so they fit into a box of syndromes and disorders. Each time you tell a story it is different—different nuances and tones. You call up a story from the past and you tell it in the present with the full impetus of who you are right now.

It may be important not to accept the stories and points of view presented in therapy but to be always on the alert for alternative explanations. Almost always, after a long and passionate tale of woe and desperation, full of explanations and the assignment of blame, I offer an alternative point of view.

If I am dealing with a particularly shaken person, I keep the boundaries strict and firm, but with most clients I make a point to be present as more than the therapist. I talk a little about, my life. If the client asks about how things are going for me, I tell him. I may bring up an experience of mine that seems apropos. I do all this thoughtfully and minimally, just enough to be present as a person. My purpose is to serve the soul of the person I want to help. I hold back my own needs for a different occasion.

From the first moment, I’m aware that therapy is a space separate from ordinary conversation. I listen more acutely than usual. I’m tuned in to levels of communication. I listen for the appearance and sound of the soul rather than the intended communication of my client. I hear overtones and reverberations. It’s not like listening at ordinary times in life. It’s not just focused listening, it’s listening for past voices and spirits and angels, to speak metaphorically.