I’ve known some geniuses who were such a pain to work with that we had to let them go; then again, some of our most brilliant, delightful, and effective people were let go by previous employers for being none of those things. It would be nice if there were some magic bullet that turned difficult people into success stories, but there isn’t. There are just too many unknowns and immeasurable personal characteristics involved for us to pretend that we have figured out how to do that. Everyone says they want to hire excellent people, but in truth we don’t really know, at first, who will rise up to make a difference. I believe in putting in place a framework for finding potential, then nurturing talent and excellence, believing that many will rise, while knowing that not all will.

We’ve explored the idea of an arena, rather than an industry, as being a crucial level of analysis. We’ve looked at how irritants and blockers in key stakeholders’ paths to getting jobs done can open the door to an inflection sparked by an organization that removes those attributes. We’re now on the brink of considering what actions should be taken next.

To psychoanalysts, Styron’s problem is not unfamiliar: there are many men and women who work hard to attain a goal, achieve success, and then suddenly, cataclysmically, fall apart. What are the unconscious forces that cause us to sabotage ourselves – sometimes in even the tiniest of ways – when we’ve achieved a success?

The Friction Project

Introduction

“Sometimes, it seems as if Peter Drucker was right when he said, “Most of what we call management consists of making it difficult for people to get their work done.

Researchers Tsedal Neeley and Sebastian Reiche tracked 115 senior leaders in a global technology consulting company who were responsible for selling and implementing projects in countries where they had limited prior experience. Tsedal and Sebastian found that leaders who were rated as top performers and got more promotions practiced “downward deference.” They reduced “social distance” and gained employees’ trust by taking time to learn about their lives and working “side by side”—rather than lording over them. Such leaders yielded to subordinates’ technical and cultural expertise by deferring to their judgment and delegating authority.