In an organization in which procedures had become un-tethered from their origins and intent, and where codification had replaced personal responsibility, the first task was to eradicate process itself. I had to send a breath of fresh air through the whole system. So I
took a 180-degree turn and insisted there would be few rules, codes, or books of proceduresâŚ
I believe all high-performance companies are led and managed by principles, not by process. Decisions need to be made by leaders who understand the key drivers of success in the enterprise and then apply those principles to a given situation with practical wisdom, skill, and a sense of relevancy to the current environment.