Pressler recognized that it would be premature in the first hundred days to develop a comprehensive strategic plan - and even if he did, it might be wrong. But he knew that in an organization of 165,000 employees, he needed to find a way to set a direction and motivate the people.

During our research, we asked leaders which actions they rated are the most important for getting off to the right start. Topping the list were five items:

1. Absorb information.

2. Define the company’s challenges.

3. Establish credibility and win employees’ trust.

4. Access the senior management team.

5. Prepare yourself emotionally.

Eckert adds, “As the new guy, I realized that every first encounter with a Mattel employee had the potential to be fraught with tension, and I felt it was my responsibility to do everything possible to reduce it. Surprisingly, I found that in each situation, recognizing my own lack of knowledge about the company’s people and culture - in effect, allowing the employees to be the ‘boss’ in certain situations - actually helped me lead.

The first thing you ought to do if you’re the new person in charge is nothing,” says Schacht. “I have learned this over and over again. Resist the temptation to ‘hit the ground running.’ It is absolutely almost certain to be wrong.” He stresses this is even true in a crisis situation.

While it’s true that you cannot overcommunicate an important message, it is possible to spend too much of your scarce time engaged in communicating. (Remember, you only have 1,204 hours to invest in your first hundred days.) It’s a tough call.