Two, take the time to listen before you do anything else. You will set the tone; it will be very difficult to reset it. If you start off by imposing your views on people, youâre not going to have what you most need when you most need it - namely, the commitment of the people you need to get the work done. Even if youâre right and you end up in exactly the same place as you thought you were going to end up, the experience of stopping and doing nothing but being a very good listener for as long as you can stand it is the most important thing to do. The whole act of talking to the top people is the first step towards gaining their commitment and understanding, which you must have if you donât get it the first time. Until you get a consensus, that everyone agrees on - these are our priorities, and hereâs whoâs going to work on them, and hereâs how our midcourse correction is going to be if weâre not right, and here are the things we canât put off - take as long as you can stand to get that front end clear, committed, understood, communicated, massaged, and changed.â - Henry Schacht