There is another, equally critical, factor for success in companies: teams that act as communities, integrating interests and putting aside differences to be individually and collectively obsessed with what’s good for the company.

Leadership is not about you, it’s about service to something bigger: the company, the team. Bill believed that good leaders grow over time, that leadership accrues to them from their teams.

Get the team right and you’ll get the issue right.

Academic studies point out that there is a “compensation effect” between warmth and competence: people tend to assume that people who are warm are incompetent and those who are cold, competent.

To care about people you have to care about people... These aren’t necessarily empty words; most companies and executives truly do care about their people. Perhaps just not the whole person.