This quality of constant encouragement, of being the person to give energy, has been shown to be one of the most important aspects of effective coaching.
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And an essential component of high-performing teams is a leader who is both a savvy manager and a caring coach.
This is critical for effective coaching; a good coach doesn’t hide the stuff that’s hard to talk about—in fact, a good coach will draw this out. He or she gets at the hard stuff.
He built his message on your capabilities and progress. This is a key aspect of delivering encouragement as a coach: it needs to be credible.
If you are creating a high-performing team and building for the future, you need to hire for potential as well as experience.
As Bill described it, his job as our coach was to “see little flaws in the organization that with a little massage we can make better. I listen, observe, and fill the communication and understanding gaps between people.