Geoffrey Mooreâs influential 1991 book, Crossing the Chasm: Marketing and Selling Technology Products to Mainstream Customers. This book popularized academicsâ concepts of ânetwork externalitiesâ and âstandards lock-inâ and was the bible for people who wanted to be, or to spot, the next Microsoft.
Related Quotes
This story is exceptionally well told in the book Breakthroughs! by P. Ranganath Nayak and John M. Ketteringham (one of the best casebooks written on innovators who defied the odds), which describes Smithâs culture of mutual commitment as the true breakthrough.
Disruptive technologies, Christensen had observed, often grew out of hobbyist communities. They were developed using âbootlegged resourcesâ in which âoff-the-shelf componentsâ were redeployed for something other than their intended purpose. They started out wonky but rapidly improved along attributes of performance that established players ignored.
But even once you had absorbed this lesson, it wasnât easy to implement. Pursuing niche markets cost profits, making investors question your sanity. This, too, Christensen had foretold: âOne of the reasons managers at established firms find it difficult to serve emerging markets is that their investors and customers tell them not to.â
That was the real secret of The Innovatorâs Dilemma, which readers often missed. It was not a book about how to succeed; it was a book about how not to fail. Christensenâs book wasnât a how-to for start-ups but a counterinsurgency manual for senior managers at stagnating firms. Thirteen years in, Huang felt that Nvidia was at risk of becoming such a firm, and it was as much paranoia as optimism that led him to pursue the mad-science market.
Appendix:
Groveâs 1983 book High Output Management deserves the cult status it achieved in Silicon Valley.
Mayer, C., Capitalism and Crises
Among many works detailing the state of management science, Iâd recommend Management Studies in Crisis: Fraud, Deception and Meaningless Research by Dennis Tourish (Cambridge University Press, 2019) and Nothing Succeeds like Failure: The Sad History of American Business Schools by Steven Conn (Cornell University Press, 2019). It is a bit of an indictment of things that H. Thomas Johnson and Robert S. Kaplanâs Relevance Lost: The Rise and Fall of Management Accounting (Harvard Business School Press, 1987) is still itself every bit as relevant today as when it was published.
Flying Blind: The 737 MAX Tragedy and the Fall of Boeing by Peter Robinson (Penguin Business, 2021) is also an enthralling history of a massive accountability sink. I learned a huge amount from Gill Kernickâs Catastrophe and Systematic Change: Learning from Grenfell (London Publishing Partnership, 2021) about another case study in which interlocking systems combined to create a tragedy that couldnât systematically be pinned on any single organisation, let alone an individual.