The true target, of course, from a Buddhist perspective at least, is the overly inflated sense of self that is nourished by one’s personal grievances. Once one identifies that target, it becomes possible to free oneself from an exclusive identification with it. In that direction lies freedom.

The pain of hating our own creation is a consequence of our investing too much of our sense of being into the company, the product, the creation. When we hang our sense of self on the whisper of an idea; when we unwittingly insist that our love, safety, and belonging depend on what we do and, most important, how others feel about our feelings, our actions, and our work; then we leave little space for anything other than bitter, existential suffering.

Perhaps a sense of possessing needs to come before a sense of genuine sharing. Many people who give mechanically or refuse to give and share in their marriages and families may never have experienced what it means to possess themselves, their own sense of identity and self-worth. Really helping our children grow may involve being patient enough to allow them the sense of possession as well as being wise enough to teach them the value of giving and providing the example ourselves.

Seeking first to understand, diagnosing before you prescribe, is hard. It’s so much easier in the short run to hand someone a pair of glasses that have fit you so well these many years. But in the long run, it severely depletes both P and PC. You can’t achieve maximum interdependent production from an inaccurate understanding of where other people are coming from. And you can’t have interpersonal PC—high Emotional Bank Accounts—if the people you relate with don’t really feel understood. Empathic listening is also risky. It takes a great deal of security to go into a deep listening experience because you open yourself up to be influenced. You become vulnerable. It’s a paradox, in a sense, because in order to have influence, you have to be influenced. That means you have to really understand. That’s why Habits 1, 2, and 3 are so foundational. They give you the changeless inner core, the principle center, from which you can handle the more outward vulnerability with peace and strength.

Insecure people think that all reality should be amenable to their paradigms. They have a high need to clone others, to mold them over into their own thinking. They don’t realize that the very strength of the relationship is in having another point of view. Sameness is not oneness; uniformity is not unity. Unity, or oneness, is complementariness, not sameness. Sameness is uncreative ... and boring. The essence of synergy is to value the differences. I’ve come to believe that the key to interpersonal synergy is intrapersonal synergy, that is synergy within ourselves. The heart of intrapersonal synergy is embodied in the principles in the first three habits, which give the internal security sufficient to handle the risks of being open and vulnerable.