PART 8: The Best of Times, The Worst of Times
32: Ambiguity is a Feature, Not a Bug
âAdaptation with selection, the basic mechanism of evolution, is the process through which collective intelligence develops and the means by which successful firms find products and business processes appropriate to the needs of their customers. Disciplined pluralism, which allows freedom to experiment but is quick to end unsuccessful experiment, is inseparable from economic progress.
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Where history is a better guide to the future is on the nature of change. It reminds us that we are a stubborn species: one that is deeply resistant to making profound changes in our behavior and habits, even when it is clear that we need to do so. But it also reveals that when change is forced upon us we are astonishingly versatile. We are able to quickly adapt to new, often very different ways of doing and thinking about things and in a short time become as habituated to them as we were to those that preceded them. This being so, while automation and AI have made it possible for us to embrace a profoundly different future, it is unlikely that it will be the catalyst that causes the dramatic changes in âsocial customs and economic practicesâ that Keynes envisaged. Far more likely catalysts take the form of a rapidly changing climate, like that which spurred the invention of agriculture; anger ignited by systematic inequalities like those that stirred the Russian revolution; or perhaps even a viral pandemic that exposes the obsolescence of our economic institutions and working culture, causing us to ask what jobs are truly valuable and question why we are content to let our markets reward those in often pointless or parasitic roles so much more than those we recognize as essential.
Remember, your company is a living organism that needs to survive in an environment thatâs always changing. To thrive, it has to be able to adapt. Charles Darwin found that survival is determined by the ability to adapt to circumstances.
Such co-evolutionâ of people and their foodstuffs, of science and technology, of social, political and economic institutionsâ is the history of economic development.
In business, in politics and in our personal lives, we do not often solve problems directly. The objectives we manage are multiple, incommensurable and partly incompatible. The consequences of what we do depend on responses, both natural and human, that we cannot predict. The systems we try to manage are too complex for us to fully understand. We never have the information about the problem, or the future, we face that we might wish for.
Satisfactory responses in these situations are the result of action, but not the execution of design. These outcomes, achieved obliquely, are the result of iteration and adaptation, experiment and discovery. Re-engineeringâ âtossing aside old systems and starting overââ is called for only when systems are seriously dysfunctional. And in almost all cases. The best means of re-engineering is not âgoing back to the beginning and inventing a better way of doing workâ but trying models that have been successfully tested elsewhere. This is equally true of our personal lives, our corporate organisations and our social and economic structures.
Hereâs how it works in a murmuration/shoal/swarm: each creature is tuned in to its neighbors, the creatures right around it in the formation. This might be the birds on either side, or the six fish in each direction. There is a right relationship, a right distance between themâtoo close and they crash, too far away and they canât feel the micro-adaptations of the other bodies. Each creature is shifting direction, speed, and proximity based on the information of the other creaturesâ bodies.
There is a deep trust in this: to lift because the birds around you are lifting, to live based on your collective real-time adaptations. In this way thousands of birds or fish or bees can move together, each empowered with basic rules and a vision to live. Imagine our movements cultivating this type of trust and depth with each other, having strategic flocking in our
playbooks.
Adaptation reduces exhaustion. No one bears the burden alone of figuring out the next move and muscling towards it.
There is an efficiency at playâis something not working? Stop. Change. If something is working, keep doing itâlearning and innovating as you go.
As an individual, developing your capacity for adaptation can mean assessing your default reactions to change, and whether those reactions create space for opportunity, possibility, and continuing to move towards your vision.
The economies and societies that emerged from the scientific revolution advanced through
disciplined pluralism. Pluralism is the freedom to try new ideas or new ways of doing old things or promoting new products. A society with freedom of speech and a vibrant research community enjoys a surfeit of claims to new knowledge. Likewise, a competitive business environment stimulates the adoption of new business processes and the offer of new goods and services. An economy characterised by disciplined pluralism will applaud these novelties but weed out those not worth pursuing from those that are. In these ways humans navigate radical uncertainty â and prosper from it. Economic advance through disciplined pluralism is an evolutionary process, resembling natural selection.