There were plenty of standards in place, but no real systems to communicate them. Unsurprisingly, this led to a lot of inconsistency.

In spite of this mushy talk about listening and learning, at heart, I’m a systems guy. And in 2006, EMP desperately needed some systems.

It’s a cliché that culture can’t be taught; it has to be caught. And what better way to appreciate the exquisite nature of Daniel’s food than to spend six months ferrying plates from the kitchen to the table? More important, while we were teaching people the technical points a little bit at a time, it would give them the opportunity to fully absorb the culture we were building, long before they became point person with a guest. And how we chose which people to invite onto the team became central to our success.

It Might Not Work” Is a Terrible Reason Not to Try

Giving More Is Addictive