But for someone to feel heard, three things have to happen. First, they have to feel like the other person paid attention to what they said. Second, they have to feel like the other person understood what they said. And third, the other person has to demonstrate that they listened.

Suggestion #3: Radical Curiosity…

It can be a real joy to lose ourselves in the experience of another person. It can also feel strange at first, if you’re not used to it, and it might take some effort. Curiosity—real, deep curiosity about what others are experiencing—goes a long way in important relationships. It opens up avenues of conversation and knowledge that we never knew were there. It helps others feel understood and appreciated. It’s important even in less significant relationships, where it can set a precedent of caring and increase the strength of new, fragile bonds…

The crucial point is that being curious helps us connect to others, and this connection makes us more engaged with life. Genuine curiosity invites people to share more of themselves with us, and this in turn helps us understand them. This process enlivens everyone involved. The “strangers on a train” experiment points to these cascading benefits, which we’ll discuss much more in Chapter Ten. Even a small interest in another person, a brief word, can create new excitements, new avenues of connection, and new pathways for life to flow.

Like generosity, curiosity is an upward spiral.

By learning to pay attention to what’s happening in front of us, we gain more than the sensations of life; we also increase our ability to act. We’re not thinking about what’s already happened, about what might happen, about what we have to do later; we are alert to the moment, which is where any action must take place. If our intention is to connect with other people, being present is what makes that possible.

That same question—What’s here that I’m not noticing?—can be extraordinarily powerful when we apply it to people: What about this person have I not noticed before? Or: What is this person feeling that I’ve been missing? This is part of that radical curiosity we talked about in Chapter Four.

More often than not, when we are in the presence of other people, we are missing a lot about their experience. In any interaction, and in any relationship (even our closest), there is an enormous amount of feeling and information that goes right over our heads. But in the end, which matters more: How right we are about what another person is experiencing, or how curious we are about their experience in the first place?

We expected that empathic accuracy—getting the right answer about what your partner was feeling—would correlate with a stronger sense of relationship satisfaction. This correlation was certainly there—understanding how your partner is feeling is a good thing.

But more important than that, especially for women, was the empathic effort involved. If a person felt their partner was making a good-faith effort to understand them, they felt more positively about the interaction and about the relationship, regardless of their partner’s accuracy.

To put it simply, understanding another person is great, but just trying to understand goes a long way in building connection.

Some people do this automatically, but efforts to understand others can also be deliberate, intentional behaviors. It needn’t come naturally to you at first, but the more you try, the easier it will get. The next time you have the opportunity, try asking yourself:

How is this person feeling?

What is this person thinking?

Am I missing something here?

How might I feel if I were in this person’s shoes?

And when you can, let them know that you’re curious and trying to understand—a small effort that can have an enormous impact.