This had a frightful effect on public sector management. The coordination function was impaired; the difficulty of ‘joined-up government’ and making policy for problems that crossed the boundaries of different agencies was repeatedly remarked on. And the operational delivery functions started to suffer severe cognitive loss, too. A company that sells goods and services for profit can never completely sever the connection which takes information from its customers; the people who buy the thing have the ability to refuse to do so. In many cases, people who interact with the state don’t even have the ability to transmit that single bit of information because they can’t shop elsewhere; they can complain if they like, but they interact with the sermon representative, the paradigmatic accountability sink.
Things got worse over a long period of time, but this was initially hard to notice. Recall that in Jerome Levy’s high-level view of the economy, the investing class has two purposes — providing insurance against the business cycle to the working class, and providing them with consumer goods. While the first of these services had been abandoned, this was not immediately obvious — the business cycle itself had been temporarily calmed down. And although many of the purchases were funded by debt, the second still seemed to be functioning. Over the course of a few decades, the risk transfer was completed.