4.4. Do it!
Remember to factor the cost of analysis into your decisions. This is something many people fail to do. Most decisions require an art that balances speed and accuracy. When you move too slowly on mall decisions, you waste time and energy, no matter how accurate you may be. When you go too fast, you miss crucial information, make assumptions, overlook the basics, rush to judgment, and often solve the wrong problem. When things are hectic, howeverâ even when speed mattersâ you need to slow down, just a little.
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In Great by Choice, Morten Hansen and I conducted a systematic analysis of the pace of executive decision making, with emphasis on entrepreneurial leaders building great companies in highly turbulent environments. We found that some of the best decisions happened fast and some of the best decisions happened more slowly. We learned that the critical question to ask in any given situation is, âHow much time do we have before our risks change?â In some situations, youâll incur no significant increased risk (of either catastrophe or of missing a huge opportunity) by taking more time to decide. In other situations, however, youâll dramatically increase your risks by waiting too long. The key is to know which situation you are in, not to have a bias for âalways fastâ or âalways slow.â You need to be good at both. The right decision made in the wrong time frame is a bad decision.
Do yourself the favor of getting lots of options, then culling the list down to a short and manageable size (five max); then make the best choice that you can, given the time and resources available to you, get on with it, and build your way forward. Note that if youâre doing this with prototype iteration, you donât have too much at stake, and you will be able to adjust as you go, before you really reach a significant investment. And once you make a choiceâthen embrace your choice and go with it. When the questions that lead to agonizing creep into your head, evict the thoughts, and direct your energy into living well the decisions youâve made. Pay attention and learn as you go, of course, but donât get caught with your eyes fixated on the rearview mirror of decision regret.
This letting-go step relies primarily on personal discipline. Keep your reframed understanding of decision making handy, and be sure to win the internal argument with yourself when youâre tempted to rehash and ruminate. Put in place the support you need to stick with itâfind a life design collaborator or team to help remind you why you made the choice or choices you did; make a journal entry about your decision, and reread it when you get confused. Find what works to enable yourself to enjoy your choices fully.
Not every bad decision is rushed, nor is every good one made slowly. Itâs not that simple.
People mistake choosing for decisiveness and the decision-making process for waffling. Part of what makes slowing down and reasoning through a problem difficult is that, to the outside observer, it might look like inaction. But that inaction is a choice.
Itâs natural to think these abstractions will save us time and improve our decision-making, but in many cases they donât. Reading a summary might be faster than reading a full document, but it misses a lot of detailsâ details that werenât relevant to the person summarizing the information, but that might be relevant to you. You end up saving time at the cost of missing important information. Skimming inadvertently creates blind spots.
Information is food for the mind. What you put in today shapes your solutions tomorrow. And just as you are responsible for the food that goes into your mouth, you are responsible for the information that goes into your mind. You can't be healthy if you feed yourself junk food every day, and you can't make good decisions if youâre consuming low-quality information. Higher quality inputs lead to higher quality outputs.
Many of us have a hard time learning from our decisions. One reason is that our thinking and decision-making process is often invisible to us. We inadvertently conceal from ourselves the steps we took to reach our final decision. Once that decision gets made, we donât stop to reflect, but just move forward. And when we look back at our decision later, our ego manipulates our memories. We confuse what we know now with what we knew at the time we made the decision. And we see the outcomes and read them back into our intentions: âOh, I meant to do that.â
If you donât check your thinking at the time you made the decisionâ what you knew, what you thought was important, and how you reasoned about itâ youâll never know whether you made a good decision or just got lucky. If you want to learn from decisions, you need to make the invisible thought process as visible and open to scrutiny as possible. The following safeguard can help:
Safeguard: Keep a record of your thoughts at the time you make the decision.