Helping others is leadership. It means noticing what is needed in a group, family, company, or community. It means noticing when others need assistance or attention and trying to provide it. It means cultivating empathy, listening, and being open to other people’s experience, and looking for ways and opportunities to be of service. Leaders regularly ask: How might I help?

• Help should be less about getting outcomes and more about supplying the knowledge and know-how needed by people in the setting to achieve those outcomes.

• Relatedly, it’s probably wise, especially at the outset of a support effort to focus on small, manageable goals that lead incrementally to larger achievements.

As trust builds in the relationship, it can deepen mutual understanding, this is important. Few things are as trust-building as real help. And few things frustrate trust-building as much as parties withholding help or not recognizing each other’s needs.

It’s message, as noted, is that trust-building is a game played largely on the ground. It’s who listens, listens again, is genuinely welcoming, and collaboratively gives people the help they need to succeed in a setting. It’s who’s wise. This is the heart of the matter. And anybody— that is, everybody— can do it.