I don't mean to imply that working in a fearless organization takes more effort or a tremendously difficult undertaking. It doesn't. But initially, when we've been entrenched in fear and its attendant mental frameworks, it's not always obvious.

Complex environments are, by definition, too complicated for any one person to grasp fully. Yet many managers, afraid of appearing to not be in control, believe that they have to know everything - or at least act like they do.

Tarrant paints a vivid picture of how challenging this can be. In one of my favorite

passages, he puts it like this:

If you are used to living in a small room and suddenly discover a wide meadow, you might feel unsafe. Everyone thinks that they want happiness, but they might not. They might rather keep their stories about who they are and about what is impossible. Happiness is not an add-on to what you already are; it requires you to become a different person from the one who set off seeking it.

To put its wisdom simply, one could say the fundamental human challenge is this:

It’s hard to learn if you already know.

Unfortunately, we are hardwired to feel as if we know—as if we see reality itself rather than a version of reality filtered through our biases, backgrounds, or expertise. But we can unlearn the habit of knowing and reinvigorate our curiosity.

Consciousness is larger than what most people accepted as reality. I didn't know better.