Key to his formula, people say, is the combination of his remarkable listening skills, his willingness to help, and his ability to frame whatever he has to offer in terms of exactly what you want.
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To this day, itâs hard to describe the power those simple words had. He could have said dozens of other things to make me feel betterââYouâll find a way through this,â âItâs not as bad as you think,â or âHere are some things to try.â But what he said instead was specific to me, and something I felt he genuinely believed. It didnât mean my opinions were always right, but his vote of confidence that they came from a principled place restored some of the confidence I had lost. By recognizing a strength of mine, Chris gave me a renewed sense of motivation.
Repeatedly talk about your values so that everyone understands what great talent looks like. And, above all, make it clear that building the team isnât just one personâs job, itâs everyoneâs job.
Just as your management style reflects who you are and what youâre good at, so too should your plans take into account your teamâs unique capabilities.
He built his message on your capabilities and progress. This is a key aspect of delivering encouragement as a coach: it needs to be credible.
Danny has always understood how language can build culture by making essential concepts easy to understand and to teach. He is brilliant at coining phrases around common experiences, potential pitfalls, and favorable outcomes.