But on the mundane side of things, if we want to understand evil (nastiness, oppression, neglect) we should recognize that the people who commit these sins donāt always cackle while committing them; often they smile, because theyāre feeling so useful and virtuous.
In I Will Bear Witness, Victor Klempererās memoir about Holocaust Germany, the people who, because heās a Jew, take away his office at the university, his right to shop at certain shops, his job, his home, do so politely, even apologetically. (Itās not their idea; itās coming down from those boneheads in Berlin. But whatās a person to do?) They seem to like Klemperer, they arenāt anti-Semites, but theyāre also not, in those moments, anti-anti-Semites. Theyāre well-mannered, abashed-but-willing parts of the Nazi machine.