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But on the mundane side of things, if we want to understand evil (nastiness, oppression, neglect) we should recognize that the people who commit these sins don’t always cackle while committing them; often they smile, because they’re feeling so useful and virtuous.

In I Will Bear Witness, Victor Klemperer’s memoir about Holocaust Germany, the people who, because he’s a Jew, take away his office at the university, his right to shop at certain shops, his job, his home, do so politely, even apologetically. (It’s not their idea; it’s coming down from those boneheads in Berlin. But what’s a person to do?) They seem to like Klemperer, they aren’t anti-Semites, but they’re also not, in those moments, anti-anti-Semites. They’re well-mannered, abashed-but-willing parts of the Nazi machine.