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I like the Gottlieb-and-John story because it illuminates many of the gentle skills it takes to be truly receptive—particularly, the ability to be generous about human frailty, to be patient and let others emerge at their own pace—but it also illuminates the mental toughness that is sometimes required. The wise person is there not to be walked over but to stand up for the actual truth, to call the other person out when need be, if they are hiding from some hard reality. “Receptivity without confrontation leads to a bland neutrality that serves nobody,” the theologian Henri Nouwen wrote. “Confrontation without receptivity leads to an oppressive aggression which hurts everybody.”” (Brooks, “How to Know a

Person”, p.259)

“It’s about how to tell someone about their shortcomings in a way that offers maximal support. Let me give you a trivial, everyday example of why critiquing with care can be so effective. When I’m writing, I sometimes unconsciously know that a part of what I’m writing is not working. I have these vague vibrations that something is wrong, kind of like the vibrations you feel when you leave the house and you subtly sense you’ve left something important behind but you don’t know what. I often suppress these vibrations because I’m lazy or I want to be finished with the work. Invariably a good editor will locate the exact spot I semiconsciously knew wasn’t working. It’s only when the editor has named it for me that I fully face the fact that I need to make some changes. Critiquing with care works best when someone names something we ourselves almost but did not quite know. Critiquing with care works best when that naming happens within a context of unconditional regard, that just and loving attention that conveys unshakable respect for another person’s struggles.