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Louis Guelette, cited in:

We decided to make him responsible for the revenue target of the SMB sector in South Africa, an area with limited resources that needed cooperation with business partners - a complex world that he didn’t know very well. Complex because such relationships can be with both partners and competitors and very much depend on the right deal being struck. Such management requires maturity and diplomacy and I was surprised to find these qualities and characteristics in a young man with little practical experience of the business.