And therein lies the essence of tactical excellence: people caring about their work because they see its importance.

Among the effective executives I have had occasion to observe, there have been people who make decisions fast, and people who make them rather slowly. But without exception, they make personnel decisions slowly and they make them several times before they really commit themselves.

In order to get the results we desire, we must do two things. We must first create the space to reason in our thoughts, feelings, and actions; and second, we must deliberately use that space to think clearly. Once you have mastered this skill, you will find you have an unstoppable advantage.

Decisions made through clear thinking will put you in increasingly better positions, and success will only compound from there.

Even when we get the big decisions directionally right, we’re not guaranteed to get the results we want.

We don’t think of ordinary moments as decisions. No one taps us on the shoulder as we react to a comment by a coworker to tell us that we’re about to pour gasoline or water onto this flame.

Making a good decision is about the process, not the outcome. One bad outcome doesn’t make you a poor decision maker any more than one good outcome makes you a genius.