Deadlines stimulate progress. But only if they are commitments. To hit a deadline means achieving the objective with absolutely A-level work, absolutely complete, absolutely on time, absolutely without complaint, absolutely. If you establish deadlines that everyone knows will slip, then you have no deadlines.
In a culture of discipline, there are only two acceptable ways to miss a deadline. First, the person to whom you have committed initiates a change in the deadline, without your having to ask (explicit, unsolicited absolution). Or second, youâre truly incapacitated by something that has happened to you or your loved ones (disease, accident, tragedy), and it would be inhumane to hold you to the deadline.
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It sounds topsy-turvy, but it makes perfect sense if you think about it. The amount of work you have to do, especially if you are the leader of an organization, can expand indefinitelyâitâs simply not possible to do it all. Atchity hit the point perfectly in his book A Writerâs Time:
If your work is successful, it generates more work; as a result, the concept of âfinishing your workâ is a contradiction in terms so blatant and so dangerous that it can lead to nervous breakdownsâbecause it puts the pressure on the wrong places in your mind and habits.
But however you do it, the key is to ensure that people have no ambiguity about their deadlines, that they are committed to meeting them, and that you have a culture where missing deadlines is simply not an option. And that, in turn, means you need people who have the discipline to refuse to commit to deadlines that they cannot hit. If deadline slippage becomes routine, then deadlines do more harm than good.
All goals, at least in the real world, function in this same way. You are either done, or you are not done: goal attainment is binary. You might want to set some intermediate goals along the way, and tick these goals off as they are done (or not done). But you wonât ever be able to assign a âpercent completeâ to your bigger goal as you tick off these mini-goals. And if you attempt to, or if your company asks you to, you will only be generating falsely precise data about the state of your progress.
No task is completed until it has become part of organizational action and behavior. This almost always means that no task is completed unless other people have taken it on as their own, have accepted new ways of doing old things or the necessity for doing something new, and have otherwise made the executiveâs âcompletedâ project their own daily routine. If this is slighted because there is no time, then all the work and effort have been for nothing. Yet this is the invariable result of the executiveâs failure to concentrate and to impose priorities.
Another predictable result of leaving control of priorities to the pressures is that the work of top management does not get done at all. That is always postponable work, for it does not try to solve yesterdayâs crises but to make a different tomorrow. And the pressures always favor yesterday. In particular, a top group which lets itself be controlled by the pressures will slight the one job no one else can do. It will not pay attention to the outside of the organization. It will therefore lose touch with the only reality, the only area in which there are results. For the pressures always favor what goes on inside. They always favor what has happened over the future, the crisis over the opportunity, the immediate and visible over the real, and the urgent over the relevant.
No task is completed until it has become part of organizational action and behavior. This almost always means that no task is completed unless other people have taken it on as their own, have accepted new ways of doing old things or the necessity for doing something new, and have otherwise made the executiveâs âcompletedâ project their own daily routine. If this is slighted because there is no time, then all the work and effort have been for nothing. Yet this is the invariable result of the executiveâs failure to concentrate and to impose priorities.
Another predictable result of leaving control of priorities to the pressures is that the work of top management does not get done at all. That is always postponable work, for it does not try to solve yesterdayâs crises but to make a different tomorrow. And the pressures always favor yesterday. In particular, a top group which lets itself be controlled by the pressures will slight the one job no one else can do. It will not pay attention to the outside of the organization. It will therefore lose touch with the only reality, the only area in which there are results. For the pressures always favor what goes on inside. They always favor what has happened over the future, the crisis over the opportunity, the immediate and visible over the real, and the urgent over the relevant.