We are intellectually indebted to the work of P. Ranganath Nayak and John M. Ketteringham and their book Breakthroughs! as a rich source of background material on the development of the 3M Post-it Notes, the microwave oven, Tagamet, Federal Express, and the CT Scanner, which we use as examples in our chapter on innovation.

(Adapted with permission from Robert Masters and Jean Houston, Listening to the Body, Delacorte Press)

That was the source of so much of his and the company’s success, and I had immense respect for Michael’s tendency to sweat the details. It showed how much he cared, and it made a difference. He understood that “great” is often a collection of very small things, and he helped me appreciate that even more deeply. Michael was proud of his micromanagement, but in expressing his pride, and reminding people of the details he was focused on, he could be perceived as being petty and small-minded.

Acknowledgements:

“Lindsay Oishi, Ph.D., and Tim Reilly, Ph.D., who made the huge personal investment of dedicating their doctoral research projects to demonstrating the efficacy of DYL, and in so doing set our work apart and ensured we gave people what they deserved. To Professors Dan Schwartz and Bill Damon, their advisers, for their support and guidance, and Dr. Denise Pope, founder of Challenge Success, for her careful research insights and demonstration that you can change the education system.

Appendix

“But I also have to give some credit to a class called Organizational Behavior—mostly because they made us read The One Minute Manager by Ken Blanchard and by Spencer Johnson.