Culture locates us in the world. It consists of stories we share with one another to breathe life into the empty vessel of “company.” But—and here’s the kicker—so powerful is our need for story, our need for communal sense making of the world, that we imagine that our company and its culture can explain our experience of work. And yet it can’t. So strong is our identification with our tribe that it’s hard for us to imagine that other people inside our company are having a completely different experience of “tribe” from ours. Yet they are—and these local team experiences have far more bearing on whether we stay in the tribe or leave it than do our tribal stories.

Whereas culture’s focus leans toward conformity to a common core of behaviors, teams focus on the opposite. Teams aren’t about sameness—they aren’t, at their best, about marching in lockstep. Instead they’re about unlocking what is unique about each of us, in the service of something shared. A team, at its finest, insists on the unique contribution of each of its members, and is the best way we humans have ever come up with of harnessing those distinctive contributions together in the service of something that none of us could do alone.

First, two of the eight questions behaved differently from the other six in one slice of the analysis. We weren’t sure what this meant, as it didn’t show up anywhere else. But later on, we ran our factor analysis, and then, all at once, there it was: a second factor appeared. It was made up of these two questions:

1. I am really enthusiastic about the mission of my company.

1. I have great confidence in my company’s future.

So we began thinking of these as the “company” factor, and the remaining six questions as the “team” factor—and these two factors together as “engagement.

One way to think of these results is to imagine a team leader having three distinct jobs. Her first is to ensure her team members feel connected to the purpose and future of the company, even though she may not directly define those. Her second is to ensure that her team members, as a group, understand and support one another. And her third is to ensure that her team members, individually, understand what’s expected of them and how they can do their best work now and in the future, all while feeling recognized for who they are.

The subtlety here is that, as we saw above, the feeling of enthusiasm about a company’s mission, and confidence in its future, still vary team to team. In other words, our experience of our company is significantly mediated by our experience of our team.