The power of human nature is that each humanâs nature is unique. This is a feature, not a bug. So your responsibility is to take seriously the uniqueness of your uniqueness, and design the most intelligent, the most honest, and the most effective ways to volunteer it to the rest of us. Weâ your teammates, your family, your community, your companyâare waiting for you to share with us your unique loves. Weâre here for but a few short years. Please donât make us wait too long.
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Youâll see, as well, that the strongest force pushing back against the lies, and the force that we all seek to harness in our lives, is the power of our own individualityâthat the true power of human nature is that each humanâs nature is unique, and that expressing this through our work is an act, ultimately, of love.
And what more than two decades of research into teams and their leaders has to tell us is this: what distinguishes the best team leaders from the rest is their ability to meet these two categories of needs for the people on their teams. What we, as team members, want from you, our team leader, is firstly that you make us feel part of something bigger, that you show us how what we are doing together is important and meaningful; and secondly, that you make us feel that you can see us, and connect to us, and care about us, and challenge us, in a way that recognizes who we are as individuals. We ask you to give us this sense of universalityâall of us togetherâand at the same time to recognize our own uniqueness; to magnify what we all share, and to lift up what is special about each of us. When you come to excel as a leader of a team it will be because youâve successfully integrated these two quite distinct human needs.
Whereas cultureâs focus leans toward conformity to a common core of behaviors, teams focus on the opposite. Teams arenât about samenessâthey arenât, at their best, about marching in lockstep. Instead theyâre about unlocking what is unique about each of us, in the service of something shared. A team, at its finest, insists on the unique contribution of each of its members, and is the best way we humans have ever come up with of harnessing those distinctive contributions together in the service of something that none of us could do alone.
âThe uncomfortable truth is that, more than likely, no one is worrying about what makes you unique. Nobody is dedicated to introducing you to yourself, to helping you get curious about and build a really deep relationship with you at your best. School doesnât do it: schools want to make sure that everybody learns what everybody is supposed to learn. Work doesnât do it: work is most concerned about performance, about what needs to get done. Everybody in your life, since childhood, has had expectations and demands that donât necessarily have any direct connection to you discovering the unique things you love and building a life around them.
Of course, your parents want you to be happy. But if you told them that living in your van and selling burritos to hungry surfers is what makes you happy, I think theyâd start pointing to alternative, more âsuccessfulâ paths.
What no one is doing is starting with you, listening to you, paying attention to what you instinctively pay attention to, and giving you methods and techniques to then apply these unique gifts in the world. Which is a problem for you since, as Steve Jobs said in his famous Stanford commencement address, âThe only way to do great work is to love what you do.
As I described at the beginning of the book, many organizations impose on you processes and tools that appear to have been designed to deliberately distance you from who you really are. Your unique loves, your uniqueness in general, runs counter to the organizationâs need for uniformityâof products, services, even valuesâand so the goal of work is experienced by you as an ongoing effort to make you as much as possible like every other salesperson, housekeeper, teacher, manager, nurse, machinist, or whatever your role might be.
Wrongheaded though this is, youâre not going to be able to recreate your organizationâs talent management practices all by yourself. Yes, folks like me and others are trying to influence your leaders to throw out these uniformity-focused talent practices in favor of more individualized ones, but this will take a few years. What can you do in the meanwhile? You want to find love in your work, you want to be seen for your whole, authentic self at work, and for the very best of you. How can you pull this off, when so many of the tools and technologies and processes at work are tryingâwell intendedlyâto smother you?