The cult of productivity has its place, but worshipping at its altar can rob us of our sense of curiosity, joy, and wonder and rob a company of its ability to self-reflect.

There are two parts to any failure: There is the event itself, with all its attendant disappointment, confusion, and shame, and then there is our reaction to it. It is this second part that we control. Do we become introspective, or do we bury our heads in the sand? Do we make it safe for others to acknowledge and learn from problems, or do we shut down discussion by looking for people to blame? We must remember that failure gives us chances to grow, and we ignore those chances at our own peril.

It is our job, then, to work each day to chart the right course and make corrections when, inevitably, we stray. I already can sense the next crisis coming around the corner. To keep a creative culture vibrant, we must not be afraid of constant uncertainty. We must accept it, just as we accept the weather. Uncertainty and change are life’s constants. And that’s the fun part.
The truth is, as challenges emerge, mistakes will always be made, and our work is never done. We will always have problems, many of which are hidden from our view; we must work to uncover them and assess our own role in them, even if doing so means making ourselves uncomfortable; when we then come across a problem, we must marshal all our energies to solve it. If those assertions sound familiar, that’s because I used them to kick off this book. There’s something else that bears repeating here: Unleashing creativity requires that we loosen the controls, accept risk, trust our colleagues, work to clear the path for them, and pay attention to anything that creates fear. Doing all these things won’t necessarily make the job of managing a creative culture easier. But ease isn’t the goal; excellence is.

Tracing forward from these remembrances of things past gives us the chance to re-experience and reframe these beliefs. Doing so liberates us from the confounding forces we label as fate, destiny, or—even more frequently—the other person’s “fault.” We will never sort through them all, of course, but what we don’t sort through impedes our happiness. It tricks us into using the rest of our lives—and the people we love, the professions we choose, the organizations we lead—to try to close the gaping wounds from childhood.

Leaving out trust instigated by the less empowered would miss how behaving out of trust— with faith in other people’s capacity for fairness— can be its own source of power, even when, or especially when, it comes from people lower in the social order.