Third, like nuclear power plants and space rockets, bureaucracies are complex, integrated systems. Every process is connected to every other process. This lack of modularity makes it difficult to change one thing without changing everything. Where do you start? That’s the paradox of change in a bureaucracy: what seems doable isn’t transformational and what’s transformational doesn’t seem doable. The result: an endless succession of tweaks that never succeed in making the organization fundamentally more capable.

Formal power is the currency of bureaucracy; it is the prize for which the game is played. Bureaucracy inflames our natural desire for power, sometimes to the point of caricature. As a result, bureaucracy often brings out the worst in people, whether it’s a minor functionary gleefully enforcing a petty rule, or a CEO getting an ego massage from a deferential underling. In other words, bureaucracy isn’t simply an organizational problem—it’s a human problem.

So, let’s face facts.

BUREAUCRACY IS FAMILIAR. You won’t have the courage to take on bureaucracy unless you believe there are alternatives. We must search out organizations that have successfully defied management orthodoxy.

BUREAUCRACY IS COMPLEX AND SYSTEMIC. Fragmented, half-hearted attempts won’t cut it. We need to replace the entire edifice of bureaucracy—one stone at a time.

BUREAUCRACY IS WELL DEFENDED. There will be resistance, so management rebels need to join forces. You have to build a grassroots movement that can overwhelm or route around the defenders of the status quo.

BUREAUCRACY SERVES A PURPOSE, HOWEVER POORLY. The goal is to carefully dismantle bureaucracy, not simply blow it up. You need a change strategy that is both audacious and prudent.

BUREAUCRACY IS SELF-REPLICATING. There will be no easy victories. Bureaucrats will fight back. To persevere, you’ll need a sense of purpose that’s as unshakable as the path is arduous.

Before moving on, let’s recap:

• Bureaucracies are replication machines. They’re designed for exploit, not explore.

• Bureaucracies tend to be monocultures. They’re run by individuals temperamentally inclined to favor the status quo.

• Bureaucratic information systems fail to capture the hidden costs of one-sided trade-offs. As a result, many decisions are underinformed and, therefore, suboptimal.

• Bureaucracies tend to enforce uniform trade-offs across the entire organization. Though unsophisticated, this preserves the center’s power and sense of order.

• The bureaucratic aversion to ambiguity leads to either/or thinking. Rather than maintaining a creative tension, organizations tend to whipsaw between counterposed priorities.

Bureaucracy, as we’ve noted, is a game. It pits contestants against one another in a battle for positional power and the rewards that come with it. We have no problem with competition—unless winning comes at the cost of one’s humanity. Bureaucracy will start to crumble when talented and principled people walk off the playing field; when big-hearted heretics decide to forgo bureaucratic wins for the sake of their own integrity, and for the sake of those who’ve been diminished by bureaucracy. As Harvard professor Marshall Ganz notes, the goal of people who change the world is “not winning the game, but changing the rules.