Let us not pretend, though, that bureaucracy advances independent of human intention. The fuel that feeds the growth of bureaucracy is the quest for personal power. Power brings survival advantages, and we are wired to seek it. Having the power to direct your life is essential, but like the desire for food, alcohol, or sex, the lust for power can enslave us. Thatâs why philosophers and moral teachers so often warn us of its dangers.
Related Quotes
For now, letâs be clear on one thing: bureaucracy must die. We can no longer afford its pernicious side effects. As humankindâs most deeply entrenched social technology, it will be hard to uproot, but thatâs OK. You were put on this earth to do something significant, heroic even, and what could be more heroic than creating, at long last, organizations that are fully human?
Formal power is the currency of bureaucracy; it is the prize for which the game is played. Bureaucracy inflames our natural desire for power, sometimes to the point of caricature. As a result, bureaucracy often brings out the worst in people, whether itâs a minor functionary gleefully enforcing a petty rule, or a CEO getting an ego massage from a deferential underling. In other words, bureaucracy isnât simply an organizational problemâitâs a human problem.
So, letâs face facts.
BUREAUCRACY IS FAMILIAR. You wonât have the courage to take on bureaucracy unless you believe there are alternatives. We must search out organizations that have successfully defied management orthodoxy.
BUREAUCRACY IS COMPLEX AND SYSTEMIC. Fragmented, half-hearted attempts wonât cut it. We need to replace the entire edifice of bureaucracyâone stone at a time.
BUREAUCRACY IS WELL DEFENDED. There will be resistance, so management rebels need to join forces. You have to build a grassroots movement that can overwhelm or route around the defenders of the status quo.
BUREAUCRACY SERVES A PURPOSE, HOWEVER POORLY. The goal is to carefully dismantle bureaucracy, not simply blow it up. You need a change strategy that is both audacious and prudent.
BUREAUCRACY IS SELF-REPLICATING. There will be no easy victories. Bureaucrats will fight back. To persevere, youâll need a sense of purpose thatâs as unshakable as the path is arduous.
If your worldview places a premium on human freedom and growth, youâll regard the inhumanity of bureaucracy as intolerable and feel compelled to act. If, on the other hand, you regard human beings as factors of production, youâll make excuses for bureaucracy and be content with minor reforms.
Bureaucracy, as weâve noted, is a game. It pits contestants against one another in a battle for positional power and the rewards that come with it. We have no problem with competitionâunless winning comes at the cost of oneâs humanity. Bureaucracy will start to crumble when talented and principled people walk off the playing field; when big-hearted heretics decide to forgo bureaucratic wins for the sake of their own integrity, and for the sake of those whoâve been diminished by bureaucracy. As Harvard professor Marshall Ganz notes, the goal of people who change the world is ânot winning the game, but changing the rules.