By bolstering business thinking deep in the organization, Nucor maximizes the quality of decision making at all levels and reduces the perceived status gap between frontline employees and commercially savvy managers.

True to the spirit of humanocracy, Nucor’s model isn’t about pushing employees to do more, but giving them the opportunity to be more—more than blue-collar workers, more than order takers, more than mere operators, more than employees. Nucor’s frontline team members are experts, innovators, risk takers, and owners.

SPECIALIZATION. Nucor’s team members are deeply skilled, but they’re also multiskilled. Shared targets, cross-training, and malleable roles help them tackle the sort of tough, boundary-spanning problems that yield big productivity gains. There are no “slots” at Nucor and, thus, no artificial limits on where and how team members can contribute.

What’s true for you is equally true for institutions. The pace at which any organization evolves is determined in large part by the number of experiments it runs. Despite this, most employers provide little encouragement to workers who are eager to “learn by doing.

First, not all of your employees are superheroes. Most companies have a continuum on the payroll, from the exceptionally talented to the should-definitely-be-doing-something-else- with-their-lives. This isn't easy to acknowledge. Any number of things can get in the way of doing so, from the role you played in hiring someone to good, old-fashioned conflict aversion. Here's a safe assumption: unless you have the resources and capacity to systematically attract, reward, and unleash the very best in your industry, some of the people now reporting to you cannot be objectively characterized as outstanding. Second, you're probably making your employees' job harder. The hunt for new sources of revenue within organizations often leads to an increase in operational complexity. New products and services — or even new variations on old ones — lead to new processes, policies, and regulations; new organizational structures and technologies; new customers with new needs being channeled toward new touch points. In one quick-service restaurant we studied, the menu had grown from twenty-five items to more than a hundred in just a few years.