Each division is also responsible for creating the demand for its products by winning and retaining customers. Unlike other steel companies, Nucor’s plants aren’t mere manufacturing sites, but end-to-end businesses. Accordingly, each division has its own P&L, which is entirely free of corporate cost allocations.

Critically, bonuses are paid to teams, not individuals. A typical team comprises twenty to thirty operators who work across multiple shifts and have joint accountability for a particular process. Team rewards encourage collaborative problem solving, which is essential in a process industry where tasks are highly interdependent. (See figure 4-1.) The furnace, caster, and maintenance teams, for example, are all part of a continuous process, so they have a common production target. One caster crew member in the Hickman plant remarked, “If one area goes down, we all go down with it. My problem is their problem, and everyone will jump in to solve it.

Exposing people to multiple skills and functions is a win-win. For individuals, the change in pace, activity, and colleagues makes work more interesting. In return, Nucor gets a workforce that’s able to solve complex, multidisciplinary problems.

By bolstering business thinking deep in the organization, Nucor maximizes the quality of decision making at all levels and reduces the perceived status gap between frontline employees and commercially savvy managers.

True to the spirit of humanocracy, Nucor’s model isn’t about pushing employees to do more, but giving them the opportunity to be more—more than blue-collar workers, more than order takers, more than mere operators, more than employees. Nucor’s frontline team members are experts, innovators, risk takers, and owners.