Zhang often reminds his colleagues that itâs impossible to engineer a complex system from the top down. It has to emerge through an iterative process of experimentation and learning. When asked how Haier can accelerate its transformation, Zhang has a simple answer: run more trials and replicate the most successful ones faster.
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Haierâs success is the result of a root-and-branch overhaul of its once-traditional management model. Led by Zhang Ruimin, Haierâs renegade chairman and CEO, the radical makeover focused on three objectives:
- Turning every employee into an entrepreneur
- Creating âzero distanceâ between employees and users
- Making the company a power node in an ever-expanding, web-centric ecosystem
Habit #1: Challenge Unexamined Assumptions
Letâs go back to Kuhnâs classic study of scientific innovation. Having reviewed decades of scientific progress, he concluded that:
Individuals who break through by inventing a new paradigm are almost always either very young ⌠or very new to the field whose paradigm they change. These are [individuals] who, being little committed by prior practice to the traditional rules of normal science, are particularly likely to see that those rules no longer define a playable game and conceive another set that can replace them.
Even when an organization is led by a pioneering CEO like Jan Wallander or Zhang Ruimin, crafting a new management model is more about âdiscover and testâ than âengineer and impose.
In a recent article called âAre Ideas Getting Harder to Find?,â economists from Stanford and LSE analysed this phenomenon quantitatively. Across a range of industries, across firms, and in the aggregate economic data they found the same thing: progress becomes harder and harder. Based on their numbers, in order to double our overall level of technological advancement, we need to put in, conservatively, four times as much research effort as we did for the previous doubling. To illustrate, suppose (simplistically) that initially it took 10 person-years of âresearchâ to double the worldâs level of technological advancement: to move from knowing only how to make a stone axe to knowing how to make both an axe and a spear. In order to get the next doubling of technological progress, it would take 40 person-years of research. The next doubling would take 160 person-years, then 640 person-years, then 2,560 person-years, and so on.
Disruptive technologies, Christensen had observed, often grew out of hobbyist communities. They were developed using âbootlegged resourcesâ in which âoff-the-shelf componentsâ were redeployed for something other than their intended purpose. They started out wonky but rapidly improved along attributes of performance that established players ignored.
But even once you had absorbed this lesson, it wasnât easy to implement. Pursuing niche markets cost profits, making investors question your sanity. This, too, Christensen had foretold: âOne of the reasons managers at established firms find it difficult to serve emerging markets is that their investors and customers tell them not to.â
That was the real secret of The Innovatorâs Dilemma, which readers often missed. It was not a book about how to succeed; it was a book about how not to fail. Christensenâs book wasnât a how-to for start-ups but a counterinsurgency manual for senior managers at stagnating firms. Thirteen years in, Huang felt that Nvidia was at risk of becoming such a firm, and it was as much paranoia as optimism that led him to pursue the mad-science market.