[One of the elements of conducting a conversation with a client is] refraining from making judgments about what our conversational partner says and, instead, expressing respectful curiosity for whatever is brought up.

The next time you’re in a conversation for action that doesn’t seem to be going anywhere, be it with a family member or work team, please consider whether enough depth of relationship is in place and enough possibilities have been explored to give a foundation for the current conversation to go forward.

...our success is forwarded or limited by our ability to speak and listen.

In enrollment, both the client and the coach make explicit what they are committed to accomplishing in the coaching program.

Dealing with the hindrances so forthrightly may call into question what the outcomes of the program should be, and it’s perfectly fine to go back and change the outcomes in light of what is discussed around hindrances.