George Armitage Miller lived in a world of words. Every object that fell into his vision and every word he heard instantly set off a cascade of associations, synonyms, and antonyms that flashed through his mind. A psychologist with an interest in understanding the cognitive processes behind language and information processing, he founded the Center for Cognitive Studies at Harvard. And, in 1980, long before digital networks were part of everyday life, he was the driving force behind the development of Wordnet, a still functioning online database that details the myriad lexical relationships between most words in the English language.

But for a while in 1983 he was stuck looking for a word to describe the relationship between living organisms and information. A fan of Erwin Schrödinger’s What Is Life, Miller was certain that Schrödinger had left something important out of his definition of life. In order for living organisms to consume free energy per entropy’s demands, Miller insisted, they had to be able to find it, and to find it they had to have the ability to acquire, interpret, and then respond to useful information about the world around them. It meant, in other words, that a significant proportion of the energy they captured was expended seeking out information using their senses and then processing it in order to find and capture more energy.

Mission statements, synergies, strategies, visions—they are often ambiguous to the point of being meaningless. Naturally sticky ideas are full of concrete images —ice-filled bathtubs, apples with razors—because our brains are wired to remember concrete data. In proverbs, abstract truths are often encoded in concrete language: “A bird in hand is worth two in the bush.

But while knowledge can sometimes be a blessing, it can also be a curse. Because once people know a lot about something, it can be difficult for them to remember what it’s like not to know that much. To imagine what it’s like not having that depth of understanding.

My bewitchment with information is different. It is with the mind’s hunger to understand, ‘its desire to know’ as Aristotle said. And that kind of knowing seems to require three things: 1) supplying the facts, 2) seeing the social collective context and 3) dismantling denial.

*Beyond Words: for Robert Fraser

“We began before words, and we will end beyond them. It sometimes seems to me that our days are poisoned with too many words. Words said and not meant. Words said and meant. Words divorced from feeling. Wounding words. Words that conceal. Words that reduce. Dead words.

If only words were a kind of fluid that collects in the ears, if only they turned into the visible chemical equivalent of their true value, an acid, or something curative — then we might be more careful. Words do collect in us anyway. They collect in the blood, in the soul, and either transform or poison people’s lives. Bitter or thoughtless words poured into the ears of the young have blighted many lives in advance. We all know people whose unhappy lives twist on a set of words uttered to them on a certain unforgotten day at school, in childhood, or at university.

We seem to think that words aren’t things. A bump on the head may pass away, but a cutting remark grows with the mind. But then it is possible that we know all too well the awesome power of words — which is why we use them with such deadly and accurate cruelty. We are all wounded inside in some way or other. We all carry unhappiness within us for some reason or other. Which is why we need a little gentleness and healing from one another. Healing in words, and healing beyond words. Like gestures. Warm gestures. Like friendship, which will always be a mystery. Like a smile, which someone described as the shortest distance between two people.

Yes, the highest things are beyond words.