If she asks her report how things are going and the answer for multiple weeks is âEverything is fine,â she takes it as a sign to prod further. Itâs much more likely that the report is shy about getting into the gory details than that everything is consistently rainbows and butterflies.
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You must trust people, or life becomes impossible,â the writer Anton Chekhov once said. This is true of all relationshipsâfriendships, marriages, partnerships âand the managerâreport relationship is no different.
Sounds obvious, right? But it is easier said than done, especially when youâre the one holding more of the chips at the table. No matter how you slice it, you are your reportsâ boss. You have more impact on their day-to-day than they have on yours. This means that the responsibility of building a trusting relationship lies more with you than with them.
Your job as a manager isnât to dole out advice or âsave the dayââitâs to empower your report to find the answer herself. She has more context than you on the problems sheâs dealing with, so sheâs in the best position to uncover the solution. Let her lead the 1:1 while you listen and probe.
My status meeting had a purposeâkeep everyone informed about the teamâs weekly progress. It still ended up lousy because I didnât ask myself, What does a great outcome look like?
Itâs not always comfortable to interrupt others and manage the flow of conversation in this manner, but it sends a strong signal that you believe better outcomes come from hearing a diversity of perspectives.
There are two major errors with that line of thinking. The first is overestimating what you, the manager, are capable of. Yes, it may be within your power to solve a wide variety of issues, but as a single individual, you canât solve that many of them. The best work comes from those who have the time to live and breathe a problem fully, who can dedicate themselves to finding the best solution.
The second error is assuming that nobody wants to take on hard problems. In fact, the most talented employees arenât looking for special treatment or âeasyâ projects. They want to be challenged. There is no greater sign of trust than handing your report an intricately tangled knot that you believe she can pull apart, even if youâre not sure how.