Your job as a manager isnât to dole out advice or âsave the dayââitâs to empower your report to find the answer herself. She has more context than you on the problems sheâs dealing with, so sheâs in the best position to uncover the solution. Let her lead the 1:1 while you listen and probe.
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You must trust people, or life becomes impossible,â the writer Anton Chekhov once said. This is true of all relationshipsâfriendships, marriages, partnerships âand the managerâreport relationship is no different.
Sounds obvious, right? But it is easier said than done, especially when youâre the one holding more of the chips at the table. No matter how you slice it, you are your reportsâ boss. You have more impact on their day-to-day than they have on yours. This means that the responsibility of building a trusting relationship lies more with you than with them.
Here are some ideas to get started:
- Discuss top priorities: What are the one, two, or three most critical outcomes for your report and how can you help her tackle these challenges?
- Calibrate what âgreatâ looks like: Do you have a shared vision of what youâre working toward? Are you in sync about goals or expectations?
- Share feedback: What feedback can you give that will help your report, and what can your report tell you that will make you more effective as a manager?
- Reflect on how things are going: Once in a while, itâs useful to zoom out and talk about your reportâs general state of mindâhow is he feeling on the whole? Whatâs making him satisfied or dissatisfied? Have any of his goals changed? What has he learned recently and what does he want to learn going forward?
When the sailing gets rocky, the manager is often the first person others turn to, so itâs common to feel an intense pressure to know what to do or say. When you donât, you naturally think: Am I cut out for this job?
The second reason is that you are constantly put in the position of doing things you havenât done before. For example, say you have to fire someone. How do you prepare yourself for such a task? Itâs not like improving your skills in drawing or writing, where you can invest time on nights and weekends to sketch or compose short stories. You canât just snap your fingers and say, âIâm going to practice firing a lot of people this month.â You must actually go through the real thing in order to gain the experience you need.
Management isnât an innate skill. There is no such thing as an âall-around great managerâ who can transition effortlessly between different leadership roles. We must look at the specific context.
There are two major errors with that line of thinking. The first is overestimating what you, the manager, are capable of. Yes, it may be within your power to solve a wide variety of issues, but as a single individual, you canât solve that many of them. The best work comes from those who have the time to live and breathe a problem fully, who can dedicate themselves to finding the best solution.
The second error is assuming that nobody wants to take on hard problems. In fact, the most talented employees arenât looking for special treatment or âeasyâ projects. They want to be challenged. There is no greater sign of trust than handing your report an intricately tangled knot that you believe she can pull apart, even if youâre not sure how.
For the things that you do better than your reports, unless it falls into the âmost important prioritiesâ bucket or you donât believe they are set up to succeed, you should still try to delegate as much as possible and coach them along the way.